We strive to deliver the highest standards of service for our customers: we are proud of our record of over 98% of all bookings last year being undertaken without service incidents. However, we recognise that things can occasionally go wrong. We have procedures in place to handle situations like these and to make things right for our customers.

If you have a complaint in respect of the service provided by your driver or their Transport Operator, you should first contact the Transport Operator with the phone number or email provided on your booking receipt.

If you were unable to resolve your complaint with the transport operator you can get in touch with our Customer Support team by creating a ticket on our customer support portal.

In all cases, kindly ensure that you always include your Booking Reference together with the details of your complaint.

Rest assured that we are committed to providing a resolution to all complaints in a timely manner. Please allow us at least 72 hours to fully investigate and resolve any complaint. 

For more information please see our terms and conditions reference sections 8. Warranty And Limitation of Liability and 11. Disputes