A 15-minute wait is included for all standard pickups. A 45-minute wait is included for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time your ride is booked for. After you have exceed the waiting time it will be the operator's discretion as to what the charge will be, Typically the charge is around £5 per 30 mins. If you feel you are overcharged please contact us to see if we can assist you.