Booking

What is a Priority Account and how do I get one?
Priority accounts are reserved for customers who book with us on a regular basis. With a priority account, your bookings will get extra focus. From time to ...
Thu, 27 Jul, 2017 at 4:00 PM
Can I have a credit account?
If you are a business, you can apply for a credit account. To apply for a credit account create a ticket on this support portal. Payments terms are s...
Tue, 10 Jan, 2017 at 1:57 PM
Am I charged if my flight is delayed?
No, we do not charge you any extra if your flight is delayed. The driver will keep an eye on the flight number and try to take any delays into account. Howe...
Fri, 28 Jul, 2017 at 8:47 AM
Can I book a vehicle with a child seat?
Should you require a car seat, please provide details in the notes box when making your booking and we will endeavour to meet your requirements. Some operat...
Tue, 1 Aug, 2017 at 10:08 AM
How do I cancel my booking
To cancel your booking, log in to your user account by Clicking Here. If you did not create an account when you booked, you will need to create a user accou...
Fri, 28 Jul, 2017 at 9:08 AM
Do I get a driver with a minibus or coach?
Yes. All our ground transport bookings come with a driver. We do not offer a rental service.
Thu, 26 Jan, 2017 at 11:33 AM
Do I get a driver with a minibus or coach?
Yes. All our ground transport bookings come with a driver. We do not offer a rental service.
Thu, 26 Jan, 2017 at 11:33 AM
Do I need to have an account with you to book a taxi?
No, you can book a taxi without an account. However, creating an account provides an easy way to manage all of your bookings in one place.
Thu, 27 Jul, 2017 at 4:37 PM
Do I need to tip the driver?
No, the price you pay covers everything. In the UK tipping is optional. However, on an airport journey in a booked minicab, you might wish to tip two or thr...
Thu, 26 Jan, 2017 at 11:39 AM
Do you need to know the flight number or terminal building?
It's best you give us the flight number or airline name, from this, we can work the rest out. Don't worry if you don't know the terminal numb...
Thu, 26 Jan, 2017 at 11:40 AM