Kindly check your spam folder, If you can't find your email, you can find your booking by logging into your user account or by creating a user account with the same email address as the one you have used to make your booking.

You can signup for an account by clicking here

Alternatively, if you have received your initial booking email but not the secondary confirmation, you can call our bookings team on 0333 772 0713 where they will be happy to update you on the status of your booking. If your booking is booked far in advance, it may stay unconfirmed until nearer the journey time due to driver availability.